Vacancy Detail

Repairs Scheduler / Coordinator

The Service Delivery Co-Ordinator’s main duties include supporting Managers with planning all aspects of the repairs, voids and planned maintenance works, dealing with residents, operatives and sub- contractors, working with the IT systems, managing operative’s diaries and general administration Team. You are responsible for the first point of contact from the customer dealing with day to day enquiries, through to delivering the invoicing process for sales and expenditure enabling the efficient running of Homeforce.

 

Specific Tasks

•             To receive calls, emails and web chat enquiries directly from customers and maintain communications through to job completion as part of the Repairs Hub.

•             Following job notification, diagnose and record in the Job management system then plan & mobilise internal / external contractor resources having a strong focus on First Time Fix, ensuring an efficient service is delivered.

•             To manage and co-ordinate the workload of employees and monitor outputs against performance and quality targets, ensuring compliance with work specifications and statutory duties.

•             To ensure that the trades staff and contractors communicate in a timely and accurate manner about the progress of work, to schedule their workload efficiently and effectively.

•             Management job WIP (Completion in time/ jobs in jeopardy and overdue orders).

•             Manage further works and material orders through to job completion.

 

Location: Rowley Regis | Salary: 12 - 13 per hour | Job type: Contract | Posted: 20/09/2023