Vacancy Detail

Maintenance Supervisor - Heating

THE ROLE

We are looking for suitably qualified, enthusiastic, motivated and reliable Maintenance Supervisors to join our team. This is a great position for a candidate looking to make an impact in a growing and dynamic organisation.

The main purpose of this position is to supervise a team of operatives and heating engineers to deliver an excellent servicing and repairs service to our customers. You will therefore need to exhibit excellent leadership capability, hence the qualities we are looking for include optimism, self-motivation, compassion, organizational skills, excellent communication skills and trustworthiness.

In addition to having the passion and skills to motivate your team to be the best they can be, you will also have strong technical knowledge in the delivery of quality cost effective repairs in the home. Knowledge of health and safety practices and regulations is desirable.

 

KEY OBJECTIVES

• To supervise a team of Heating engineers to ensure that work done in tenants homes is of a high standard and in line with tenant’s expectations.

• To monitor the systems used to record, schedule, plan and complete repairs at regular intervals throughout the day to ensure; that your team are performing to their maximum capacity, that targets are consistently being met and that levels of customer satisfaction are above target levels.

• To ensure that each operative in your team achieves the desired level of productivity to maximise efficiency.

• To ensure that all monitoring information is maintained in accordance with the requirements of the Managed Services Unit to ensure that performance is measured and managed consistently throughout the business.

 

QUALIFICATIONS

• Trade Qualification in Gas and Heating (inc Gas Safe Registration) is essential.

• ONC in Building Studies (or comparable) is highly desirable.

• HNC (or equivalent) in Building Studies is desirable.

• Working towards membership of a relevant professional body (RICS, RIBA or CIOB) is desirable

 

KNOWLEDGE, SKILLS AND EXPERIENCE

• Experience of working in a housing or construction related environment is desirable.

• Experience of supervising, coaching and developing a team is essential.

• Sound understanding of IT applications

• Proven record of outstanding customer care and resolution of complaints

• Proficient and knowledgeable in preparing works schedules and contract documentation.

• A thorough understanding of all relevant Health & Safety at work procedures to ensure the safety and wellbeing of employees, contractors and tenants.

• Competence and experience in using Microsoft Office programmes such as Outlook, Word and Excel as well as be able to use bespoke software.

• Able to correspond effectively with other teams, tenants and contractors, verbally, using a computer and by letter.

• Must possess current driving licence

 

Location: Telford | Salary: 37217 - 39398 per year | Job type: Permanent | Posted: 23/06/2023